Increased vehicle sales by 1,500 units through improved lead conversion rates and retail mix
Increased single site profitability by £55K a month via reduction in LGD
New site start-ups - full team recruited, site operational and profitable within six months
Developed fully integrated sales process and “model branch” programme, delivering £1m extra sales
Merged two national branded networks (106 labour-bearing sites and 52 commercial parts sites) ensuring integration of systems, rebranding and customer interface
Developed additional value streams - on-site servicing proposition which delivered incremental sales of £1.4M in Y1
Introduced “Deal and Deliver” sales channel (home delivery) two years before pandemic creating an additional 500 units p/a
Reduced trade sales and increased retail sales providing additional return of £1,100 per unit
Introduced RFT (Right First Time) process to secure a 30% reduction in customer complaints
Significantly Reduced Loss Given default (LGD) on repossessed cars
Developed expansion strategy to optimise population density/ reduce drive time
Increased aftermarket profitability in a range of businesses through increase in sales and labour-bearing units and reduction in COS
"Brings drive, energy and passion to the table. Always delivers"
"Joe is a significant asset to our Board"
"Pragmatic and works at pace"
"Collaborates effectively and builds strong and effective teams"
"An expert in all aspects of the motor trade"
"A superb leader who consistently delivers results"